Refund Policy
Last Updated: 24.10.2026
Important Notice
Please read this policy carefully before making a purchase. All digital product sales are final.
Digital Products
Due to the nature of digital products, all sales are final and non-refundable.
Digital products cannot be refunded once purchased.
This policy exists because:
- Digital products are instantly delivered and cannot be "returned"
- Once downloaded, you permanently own the product files
- The product cannot be resold or transferred after purchase
Custom Orders
For custom development orders, refund eligibility depends on the stage of work:
Refund Allowed
Full refund is only possible if you request it IMMEDIATELY after payment, before any work has begun.
No Refund
Refunds are NOT available once:
- Development work has started
- The project is completed or delivered
Refund Process
If you believe you are eligible for a refund:
Contact us via email or Discord within 24 hours of payment
Provide your order ID and reason for refund request
Wait for our team to review your request (up to 48 hours)
Exceptions
If we accept a custom order and then cannot complete it on our side, we refund the payment in full. Products from the store are never refunded. If a product does not work as described in its description (a bug), contact us and we will fix it. New features or changes you would like are not included - they can be made for a fee, as a custom order.